Refund policy

Refund Policy

Last Updated: June 26, 2026

At Maplecrest Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags (if applicable), and in its original packaging. You must also provide your receipt or proof of purchase.

To start a return, please contact us at support@maplecresthome.com.

Returns must be approved before they are sent back. Approved returns should be mailed to:

Art Dreams LLC
904 Woodson Rd A
Baltimore, MD 21212, USA

Items returned without first contacting us and receiving return authorization will not be accepted.

If you have any questions regarding a return, please contact us at support@maplecresthome.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We will review your request and work quickly to resolve the problem.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Final sale or clearance items

  • Used or damaged items caused after delivery

  • Items returned without original packaging or proof of purchase

If you have any questions about whether your item is eligible for return, please contact our Customer Support team before placing your order.

Exchanges

The fastest way to receive a replacement item is to return the original item after your return request has been approved and place a new order separately.

United States Shipping Only

Maplecrest Home currently ships exclusively within the United States.

As we do not offer international shipping, this Refund Policy applies only to orders delivered within the United States.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund within 7 business days after approval, please contact us at support@maplecresthome.com for assistance.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Business Name: Art Dreams LLC
Store Name: Maplecrest Home
EIN Assigned: 33-2170119
Home Address: 4901 Seminary Rd, Alexandria, VA 22311, USA
Company Address: 904 Woodson Rd a, Baltimore, MD 21212,USA

Phone: +1 (352) 642-4699
Email: support@maplecresthome.com
Contact form: Click Here

Customer Service Hours: Monday – Saturday 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays