Shipping policy

Thank you for shopping with Maplecrest Home.

We are committed to delivering your orders safely, quickly, and reliably across the United States. Please review our Shipping Policy below for important details regarding order processing, shipping times, tracking, and delivery.

Order Processing Time

Order Cut-Off Time: 5:00 PM (EST)

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Standard Delivery: 5–8 Business Days

Please note that delivery times are estimates and may vary depending on:

Your location
Carrier volume and operations
Weather conditions
Peak shopping seasons
Unexpected shipping disruptions

While we do our best to deliver orders on time, occasional delays may occur beyond our control.

Shipping Costs

At Maplecrest Home, we believe in transparent and affordable shipping.

Standard Shipping (5–8 Business Days)

FREE Shipping on all orders within the United States.

No coupon code is required. Free shipping is automatically applied during checkout.

There are no hidden shipping fees. Any applicable charges, if any, will always be displayed before completing your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking information to monitor your package and estimated delivery status at any time.

If you do not receive tracking information within 5 business days after placing your order, please contact our Customer Support team.

Shipping Delays

Although we strive to ensure timely delivery, delays may happen due to:

High demand periods
Courier service interruptions
Severe weather conditions
Public holidays
Incorrect shipping information
External logistical issues

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Maplecrest Home is not responsible for packages delivered to incorrect addresses entered by customers during checkout.

If you notice an address error, please contact us within 24 hours of placing your order.

Lost or Stolen Packages

If your tracking status shows "Delivered" but you have not received your package, please first contact the shipping carrier directly.

If you still need assistance, our Customer Support team will do our best to help investigate the issue.

Shipping Availability

Currently, Maplecrest Home ships exclusively within the United States.

At this time, we do not offer international shipping.

Contact Us

If you have any questions about shipping, delivery, or tracking, our Customer Support team is always happy to help.

Business Name: Art Dreams LLC
Store Name: Maplecrest Home
EIN Assigned: 33-2170119
Home Address: 4901 Seminary Rd, Alexandria, VA 22311, USA
Company Address: 904 Woodson Rd a, Baltimore, MD 21212,USA

Phone: +1 (352) 642-4699
Email: support@maplecresthome.com
Contact form: Click Here

Customer Service Hours: Monday – Saturday 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays